Refund & Return Policy
Thank you for choosing Elevarex Peptides.
Due to the nature of our products and to ensure product integrity, all sales are considered final. Please review your order carefully before completing your purchase.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photos of the product received
- Photos of the packaging (if applicable)
After review, we may offer a replacement or store credit at our discretion.
Lost or Missing Packages
If your package is marked as delivered but cannot be located, please first contact the shipping carrier.
If you continue to experience issues, please reach out to our support team and we will do our best to assist you.
Order Cancellations
Orders may only be canceled before processing and shipment.
Once an order has been processed or shipped, it cannot be canceled.
Non-Refundable Items
We do not accept returns or provide refunds for:
- Opened products
- Used products
- Products damaged after delivery
- Orders shipped to an incorrect address provided by the customer
- Delays caused by the shipping carrier
Quality Concerns
If you have concerns regarding the quality of a product, please contact our support team. We take all customer feedback seriously and will investigate any reported issues.
Important Notice
Elevarex Peptides reserves the right to evaluate all claims and determine appropriate resolutions on a case-by-case basis.